Solving the ServiceNow Talent Shortage & Support Needs OA offers SnowCare™


ServiceNow is one of the most popular and widely adopted ITSM platforms in the world and the ecosystem of partners is slow to keep up. 

Open Ascension’s unique business model known as Occumoda and its global delivery options (N. S. and C America, Africa, Poland and India) allows us to provide the SNOW talent you need, quickly and effectively. From junior, to senior to certified and architects, Open Ascension delivers Service..now. 

Whether you are looking to start a project, need headcount to augment your staff, or would like to have a dedicated team or would like ongoing breakfix or support services, OA offers the options that work for you.

Introducing SnowCARE™ by Open Ascension

With SnowCare™, you can create the perfect support service for your specific needs. As a baseline, we offer: 

SNOWMonitor™

Application monitoring for uptime on critical must run service

  • Choose 9x5 or 24x7 in your time zone
  • Uptime SLA of 95-99.9%
  • Alerts to TXT, email or ITSM portal
  • Priority-level based incident escalation
  • Issue resolution and business hour SLAs
  • 160 hours of development included

SNOWPrevent™

Continuous weekly performance assessment

  • Modification recommendations
  • Tuning and adjustments made
  • Update, version and patch pre-application impact analysis
  • Post upgrade assessment and POA for changed environment
  • ** Add 160 hours of offshore development

SNOWResolute™

Per occurrence issue resolution as needed without uptime

  • Issue resolution service
    • As occurs
      • Resolution time options
      • Ad Hoc and daily/hourly progress reporting
      • Retrospective for future prevention
  • ** Add 160 hours of offshore development


SNOWMan™

Staffed ServiceNow talent

  • Onsite, remote, offshore, nearshore
    • T&M billing

SNOWPod™

ServiceNow implementation, integration, upgrades executed by Open Ascension in conjunction with your leads

  • Onsite, remote, offshore, nearshore options
  • Project-based services that can be T&M or fixed fee

Services can be combined or augmented in order to ensure the right support for your configuration and needs.

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